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Chain of Command

Posted on Jun 5, 2018 in Uncategorized | 0 comments

Beyond Our Doors – Caring for Our Community

Posted on Jun 5, 2018 in Uncategorized | 0 comments

Beyond Our Doors – Caring for Our Community

Clayton Warren | May 3rd, 2018

Alta Bates Summit Medical Center is working together with community clinics and agencies in the East Bay to reshape how people access healthcare. The goal of the Community Integrated Healthcare Partnership is to share and advance innovative strategies with hospital and community providers to help improve whole person and population health using collaborative approaches and data driven solutions.

In 2012, Alta Bates Summit Medical Center reached out to Federally Qualified Health Centers (FQHCs), homeless, housing and mental health agencies and the Alameda County Health System to develop a partnership to help improve the flow of patients through the emergency department as well as to improve care transitions and ensure patients establish a medical home where they can receive routine care.

Video: Learn how Sutter Health’s Alta Bates Summit Medical Center impacts the East Bay through the Community Integrated Healthcare Partnership.

Data Supports New Approach

Stephanie Brown, M.D., ER Physician at Alta Bates Summit

“One of the main goals for this partnership was to improve the flow of patients through the emergency department as well as to improve care transitions,” says Stephanie Brown, M.D. Emergency Room physician at Alta Bates Summit and Co-leader of the project. “For example, care transitions nurses can see exactly see how many patients were contacted by the nurse for follow-up care at a community health center, how many kept those appointments and how many appointments were missed. These numbers drive the program and enable our partners to target their resources more effectively.”

The Community Integrated Healthcare Partnership is data driven and allows clinicians to drill down exactly where resources are most needed. Since tracking patients in the care transitions program, Alta Bates Summit has seen a 25 percent reduction in their readmission rate.

Partnering with Federally Qualified Health Centers

The Community Integrated Healthcare Partnership consists of federally qualified health centers, homeless, housing and mental health agencies and the Alameda County Health System

To ensure a smooth transition and continuing care once the patient is back in the community, Alta Bates Summit relies on long-established relationships with LifeLong Medical Care, La Clinica de la Raza, West Oakland Health Center, and Asian Health Services. These deeply rooted community organizations offer centrally located, affordable, comprehensive and effective primary and preventive care. They also provide language translation services and help identify and remove other barriers to care, such as mental health, substance use treatment, or lack of transportation or permanent housing.

“We collaboratively work with discharge planners and the social workers at Alta Bates Summit to identify and advocate for our patient’s needs,” says Barbara Goldstein, Psychosocial Services Director, LifeLong Medical Care. “This partnership allows our doctors and nurses to know that their patient has been in the hospital, what their follow-up needs are and what they should be paying attention to when the person does come in for their follow-up appointment.”

Many of the following Community Integrated Healthcare Partnership Program are funded through Alta Bates Summit Community Benefit and Sutter Health Philanthropy:

  • Clinic care transition nurses
  • A new clinic for high-risk patients
  • Health equity project
  • Chronic disease resources
  • Closer collaboration with mental health substance use and housing agencies

Tracy Schrider, LCSW, Alta Bates Summit Community Health Social Service Program Manager

“Alta Bates Summit Emergency Department nurse care managers and social workers closely collaborate with FQHC (or community clinics) care transitions nurses,” says Tracy Schrider, LCSW, Alta Bates Summit Community Health Social Service Program Manager and Co-Leader of the project. “This warm hand-off allows patients to gain access to community providers who can offer a wide range of services including preventive care, disease management and social services.”

Improving Care for Frequent ED Patients

Since 2016, PreManage ED© has allowed emergency departments within the Sutter Health network and Alameda Health System to identify thousands of shared patients who visited an ED five or more times in the previous year. Before PreManage ED was implemented, neither health system could identify these frequent visitors as shared patients.

Ronn Berrol, M.D., medical director of the Alta Bates Summit Emergency Department (Photo: Eric Kayne)

“The PreManage ED system instantly alerts our staff when a patient has a case history of using the ED on at least three occasions in less than 30 days,” says Ronn Berrol, M.D., medical director of the Alta Bates Summit Emergency Department in Oakland. “This tool allows us to quickly view the patient’s recent treatment history and pinpoint the reasons why they are visiting the ED so often.”

Watch the Video to Learn More

Learn how Sutter Health’s Alta Bates Summit Medical Center impacts the East Bay through the Community Integrated Healthcare Partnership.

 

Alta Bates Summit Stroke Center Receives Prestigious Achievement for Eighth Year in a Row

Posted on Jun 5, 2018 in Uncategorized | 0 comments

Alta Bates Summit Stroke Center Receives Prestigious Achievement for Eighth Year in a Row

Clayton Warren | May 22nd, 2018

 

May is Stroke Awareness Month and for the eighth year in a row, Alta Bates Summit Medical Center was awarded the Get With The Guidelines® Gold Plus Quality Achievement Award from the American Heart Association/American Stroke Association.

A decade ago, Alta Bates Summit was the first hospital in Alameda County to be certified as a Primary Stroke Center by The Joint Commission. The hospital’s stroke center is ready 24 hours a day, 7 days a week with an expert rapid response stroke team and state-of-the-art equipment to immediately evaluate and diagnose stroke patients.

“What distinguishes our Stroke Center is our collaborative, multidisciplinary approach to stroke care,” says Debra Blanchard, R.N., Stroke Center Coordinator at Alta Bates Summit. “Our team includes a team of physicians, nurses, physical therapists, case managers, social workers and other caring professionals who follow patients from the emergency room to discharge.”

To attain this recognition, Alta Bates Summit complied with sets of indicators set forth by the American Heart Association/ American Stroke Association (AHA/ASA) for at least two consecutive years. The hospital also met or exceeded at least five of eight additional stroke quality measures.

In 2017, Alta Bates Summit Medical Center provided care to more than 700 stroke patients with clinical outcomes exceeding regional and national benchmarks. According to the AHA/ASA, stroke is one of the leading causes of death and serious, long-term disability in the United States. On average, approximately 800,000 people suffer a new or recurrent stroke each year.

Every second counts when it comes to stroke.

Since 2007, the Alta Bates Summit Stroke Center has met or exceeded the national benchmarks for the amount of time it takes to administer the powerful, clot-busting drug to patients, greatly increases their chance of surviving a stroke.

In 2017, the Alta Bates Summit administered intravenous t-PA within 45 minutes to at least 50 percent of patients and within an hour to at least 75 percent of patients. This distinction earned the medical center the Target Stroke Elite Plus Award from the AHA/ASA.

“We continue to improve our processes to ensure patients are diagnosed and arrive at the hospital as quickly as possible,” says Brian C. Richardson, M.D., Alta Bates Summit’s Stroke Program Medical Director. “Fast, expert action within the first hours is critically important. This results in improved outcomes for patients through the use of advanced treatment methods.”

 

New innovative center in Oakland offers same-day, convenient care for non-urgent issues

Posted on Jun 5, 2018 in Uncategorized | 0 comments

 

Deborah Smith of Alta Bates Medical Center was the first patient on opening day of the Walk-In Clinic.

Sutter Health opened the newest Walk-In Care clinic in Oakland, a service of the Palo Alto Medical Foundation, on Wednesday, April 17, 2018, at 5095 Telegraph Ave., Suite B.

Sutter’s Walk-In Care clinics offer a quick, convenient care option for everyday illnesses and health needs in a stand-alone storefront that is easily accessible. The Oakland clinic is Sutter Health’s seventh Bay Area location. Other clinics are located in Dublin, Petaluma, San Francisco, San Ramon, Walnut Creek and San Jose.

Carolin Delker and Emma Chavarria help open the Walk-In Care Clinic on the first day.

“Consumers expect on-demand service, and that includes quick and affordable solutions for their healthcare. Many people want high-quality care beyond the standard work week,” said Don Wreden, M.D., Sutter Health senior vice president of patient experience. “Our Walk-in Care clinic teams are putting out the welcome mat for this new kind of care experience: convenient, same-day care that’s custom-tailored to patients’ personal needs.”

Sutter Walk-In Care offers an innovative approach to healthcare:

  • Nurse practitioners or physician assistants provide treatment for common illnesses, health screenings, vaccinations and wellness services such as smoking-cessation support.
  • Each location is open 8 a.m. to 8 p.m., seven days a week, with reduced hours on most major holidays. Thanksgiving and Christmas Day are the only days when Sutter Walk-In Care clinics are closed.
  • Patients can call ahead or visit the Walk-In Care website to save their spot, or simply just walk in to the location.
  • Sutter Walk-In Care locations offer a comfortable lobby with outlets to charge laptops or phones, as well as complimentary Wi-Fi, fruit, coffee, tea and fruit-infused water.
  • Sutter Walk-In Care is available to adults and children 18 months and older – patients do not need to be an existing Sutter Health patient.
  • Sutter Walk-In Care accepts most major insurance plans, and patients would be responsible for their standard co-pay or co-insurance. For those who prefer to pay out of pocket or have not yet met their deductible, pricing is clear and simple, with a standard office visit at a flat rate of $129.

“These new locations offer easy access to treatment for problems like the flu or an ear infection, rashes, and wellness services like sports or pre-employment physicals,” said Carolin Delker, Sutter Walk-In Care nurse practitioner manager. “We hope that by providing more convenient access to care, patients won’t put off getting the care they need to stay healthy.”

Delker added: “Patients appreciate the range of services we provide, and our staff can help people when they most need it. People can come in before going to the office in the morning, or schedule a time on any day of the week that is convenient for them, including evenings.’’

Walk-In Care clinics have the potential to relieve pressure on overcrowded emergency rooms.

“We want to reserve emergency departments for complex and life-threatening illnesses, rather than having people with minor medical problems going there because they have no other option,” Delker said. “At the same time, allowing patients to receive non-urgent care and vaccinations quickly, near where they live or work, should help free up doctor-office visits for those with more serious issues.”

While Sutter Walk-In Care provides a wide variety of healthcare services, patients with serious problems or illnesses that require more immediate attention, such as severe cuts or broken bones, should visit an urgent care clinic, or their nearest hospital emergency department.

Additional Sutter Walk-In Care clinics located in the Bay Area:

  • Dublin: Fallon Gateway Shopping Center, 3918 Fallon Rd., Dublin, CA 94568
  • Petaluma: Deer Creek Village, 411 North McDowell Blvd., Petaluma, CA 94954
  • San Francisco: 240 King St., Suite G2, San Francisco, CA 94107
  • San Jose: 685 Coleman Ave., Suite 20, San Jose, CA 95110
  • San Ramon: 460 Market Place, San Ramon, CA 94583
  • Walnut Creek: The Orchards, 2878 Ygnacio Valley Rd., Walnut Creek, CA 94598To learn more about Sutter Walk-In Care, please visit www.sutterhealth.org/walk-in or call 1-800-972-5547

Pharmacy Shortages

Posted on Apr 6, 2018 in Uncategorized | 0 comments

Special Thank You

Posted on Apr 6, 2018 in Uncategorized | 0 comments