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Sutter Community Connect

Posted on Nov 1, 2021 in Uncategorized | 0 comments

Health Information Management Update

Posted on Oct 1, 2021 in Uncategorized | 0 comments

The Survey Window is open!

  • Complete and timey documentation
  • Sign you incomplete charts timely
  • Do your Verbal Orders often

Chart Completion:  Courtesy Text Message

  • Medical Record Committee members requested a more direct way to contact physicians.  A courtesy text message was proposed and sent to Medical Executive Committee for review and approval.
  • A courtesy text message was approved.  Physician cell phone numbers will be obtained from the Medical Staff Office.
  • The courtesy text message will replace the courtesy phone call made by HIM. 
  • Physicians will continue to receive other delinquency notifications via their notification preference (email, FAX or EHR inbasket)
  • The new text message was implemented June 2021.
  • When you receive an HIM text message, please complete your delinquent medical records before Thursday at noon.

Verbal Order Compliance:

Providers are required to cosign Verbal/Telephone Orders in fewer than 48 hours.  When a provider fails to do so, the provider is out of compliance and a deficiency is created. Our goal is to increase our compliance to a minimum of 95%.

Handy Tips:

  • Hardwire signing your Verbal/Telephone Orders by signing them when you end your shift.
  • Be sure to Sign all Verbal/Telephone orders including Discontinued and Canceled orders.
  • Work with your group to sign orders for each other.
  • Haiku provides access to your In Basket and you can quickly cosign there.
  • Email Reminders can be set up from your EPIC In Basket.


If you having difficulty reaching or exceeding the 95% goal, please contact your EHR Physician Liaison for assistance!

Surgery Documentation:

  • Please remember to include the EBL and Specimens removed in your IPON and or Operative Reports.  These elements are required.

Alisa Stinn, RHIT, Manager Health Information Department

ABSMC, SEBMF | 350 Hawthorne Ave | Oakland, CA 94609| P: 510.869-8741 | F: 510.869-8856 | M: 510.381-5181

Sutter Community Connect

Posted on Oct 1, 2021 in Uncategorized | 0 comments

It’s time again for the NRC Physician Engagement Survey!

Posted on Sep 2, 2021 in Uncategorized | 0 comments

It’s time again for the NRC Physician Engagement Survey! 

This year it will run for the entire month of September. We will be raffling AfterShoks headphones on a weekly basis for the duration of the survey window. Winning names will be randomly selected by NRC, so you must participate to be eligible to win. The sooner you complete the survey, the more chances you have to win!


Look for an email invitation from NRC Health <WorkforceSurveyInfo@nrchealth.com> with the subject line “Please Respond! 2021 Physician Engagement Survey for Alta Bates Summit Medical Center”. It only takes 10 minutes to complete! All responses will remain confidential, so you can feel comfortable sharing your thoughts and input anonymously. As a reminder, if a question asks your opinion of a service or specialty that is not a part of your usual practice, please skip the question rather than answering neutrally. If you receive more than one survey request, please complete one for each facility.

Thank you in advance for participating!

Ursula Boynton, MD
Chief Medical Executive
Alta Bates Summit Medical Center
Office: 510-869-6785│Cell: 510-703-7334
Administrative Assistant: Maria Freeman
Office: 510-869-8766│E-mail: freemamd@sutterhealth.org

Spotlight on Affordability: Alta Bates Summit Outpatient Pharmacy Achieves Zero Out-of-Pocket Costs for Patient Receiving Brand New Medication

Posted on Sep 2, 2021 in Uncategorized | 0 comments

Joy of Work at ABSMC

Posted on Aug 5, 2021 in Uncategorized | 0 comments

Joy of Work At ABSMC

It’s stressful around here! Again! We could all use a little love – especially the nurses.

On the 5th floor the other day, an amazingly kind and smart nurse stood up and said, “That’s it! I’ve had it!’ and stormed away from the nurses’ station.  She nearly lost it trying to get a family access to see a patient. That same day another nurse got yelled at by family for offering the Covid vaccine and was nearly in tears.  Life on the nursing units is really hard these days. 

And different than last time around.  More anger than fear, but flashes of that uncertainty from last year rears its head, too.  “It feels like PTSD. I probably shouldn’t be scared, because I am vaccinated and have the PPE, but man it is really challenging at moments!” said another nurse.

There is a serious staffing shortage, too.  Often the nurses are without a charge or relief nurse and they are always being asked to work a “double”.  This is worsening their frustration.

I am at a loss looking for a word to describe how it feels on the units, so I will just have to say it feels crazy.  Maybe it is the right word to describe how it feels.  Wild swings of emotions – anger, fear, frustration, sadness – all happening as the work itself is harder due to some workflows that are changing every day! 

As physicians, we are feeling it too, but it seems we are mostly handling it better.  What can we do to sooth ourselves and help steady the place?  We should all be giving the nurses a little love!

I joined PCU 6’s 11 o’clock huddle just to thank them for their dedication and it was the most rewarding 10 minutes I have spent in months. They were so happy to have a doc validate their concerns and value their work. 

It is a win- win.  Our teammates are suffering. We too are frustrated and fed-up.  We can offer them some gratitude and a compassionated ear.  It can bring us together, lift us all up and help us reaffirm our sense of purpose as we struggle through another crazy twist in this wild unpredictable Covid drama!

So, take a moment.  Open your ears.  Open your heart and thank a nurse today!

Leif Hass, MD
Summit Wellness, Chair