To Our Patient Experience and Our Experience

Posted on Oct 1, 2020 in Wellness Committee | 0 comments

To Our Patient Experience and Our Experience  

You may have seen the signs and the posters in the doctor’s cafeteria that went up a few weeks ago. There are couple.  One is a in the form of a “thank you letter from a patient”, another that says, “Relationships are Central.”  While the idea for these posters was generated by the Patient Experience Team, the Wellbeing Team fully embraces the effort.

We are living in a world with so much uncertainty.  I had been busy, perhaps thoughtlessly so, living my life these past years under the assumption that things were going to keep moving along as they had been, but it is hard to make any safe assumptions about the future these days.  It is not clear how and when the corona virus pandemic will resolve; the divisiveness and inequality in the country is disturbing; meanwhile, the health of the planet appears to be deteriorating faster than we thought possible.

The one thing that is certain is the present moment and the one thing we control is our actions in that moment. It is easy to lose sight of this with so much to preoccupy our minds. Here is how we do it.  We need to slow down, keep present and see how the person in front of us is feeling. Then we thoughtfully engage.  This goes for conversation with colleagues, staff and importantly our patients. As we acknowledge the struggles of our patients, our compassion naturally flows and in a virtuous cycle, we are energized and eager to continue to serve. This is how we strengthen friendships, build institutional culture and give our patients the best kind of care. Care that not only mends the body, but touches the soul.

As we need food, water and shelter, relationships are essential to human beings.  Heartfelt genuine connection is our fuel and our path forward in these uncertain times. “Relationships are Central;” let’s stay present to make the most of this one thing we can control.

Lief Hass, MD
Summit – Wellness Chair

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