President’s Message

Posted on Mar 3, 2020 in President's Message | 0 comments


My name is Jeff Chen, your new chief of staff. I am an emergency physician by training and have been working at ABSMC for the past 14 years. I am excited to represent all of your concerns over the next two years.

Before going further, I would like to recognize Dr. Jill Kacher Cobb for her incredible leadership, energy, and vision these past two years, and for the remarkable efforts she has made to further physician wellness and engage with our hospital administration to work towards our common goals.

My journey into medicine started of course as a patient. As a young man, I had embarked upon many perilous activities that invariably landed me in the emergency department for treatment. I was always thankful for the care that I received and felt the innate vulnerability that one feels when ill or suffering. It is this intrinsic human-ness that lends to our ability to care for others, that we have been or certainly most will be in that place. As patients, we have implicit trust in our doctors, and yet that faith that the care will be safe, personal, and accessible is not one that is easily achieved.

We practice in difficult times. Our patients expect and deserve the best that we can give. We are constantly asked to do more with less time. Distractions abound. Innovations in technology encourage more time in front of a screen instead of a face. Market forces, legislative mandates, and the changing demographics of our community threaten to curb our ability to practice.

At the heart of it all, the connections we make with our patients, those moments in which we remember that we too are patients, is what makes our care truly special.

Tip of the month:
Practicing safe medicine requires that we be cognizant of the possibility of error. Before critical tasks, whether procedurally based or cognitive:


Congratulations to the ABSMC Mitral Valve program, which earned the Society of Thoracic Surgery 3 star (out of 3 stars) rating for 2016-2019, of which only 4 out of 133 programs in the state received 3 stars! This was due to the combined efforts of our excellent thoracic surgeons, cardiologists, anesthesiologists, and ancillary staff. Kudos!

Jeff Chen MD, MPH, FACEP
Chief of Staff, ABSMC Summit Campus

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