Message from the President – November 2018

Posted on Nov 1, 2018 in President's Message | 0 comments

Crisp and cool fall air

Leaves crunching under your feet

Family, friendship

-Alta Bates Summit has been awarded the NSQIP (National Surgical Quality Improvement Program) Meritorious Award from the American College of Surgeons. This marks the sixth time since 2011 that we have received this prestigious designation.  This distinctive award is given to select hospitals for exemplary outcomes in surgical patient care. Thank you Dr. Steven Stanten for all of your hard work implementing and leading this important quality initiative! Congratulations to our surgeons, anesthesiologists, and nursing staff, along with the interdisciplinary team of physicians who work hard to prevent surgical complications and save lives!

-The Summit Campus began a new Neuro Interventional Radiology Program on October 15th. Congratulations to all involved in supporting this program! The program will be a great addition to treatment options available for patients who have suffered an ischemic stroke using state-of-the-art technology through a minimally invasive procedure, mechanical thrombectomy.

-The Closed Active Medical Staff Meeting will be held on November 7, 2018 in the Bechtel Auditorium at Samuel Merritt University. Hors d’oevres, wine, and beer will be served at 5:30 p.m, and the meeting will begin at 6:00 p.m. The meeting is open to all active Medical Staff members. We will give a Medical Staff and hospital update. This year, we will also celebrate our Medical Staff with a few new awards. We hope to see you there!

-The ABSMC Joint Medical Staff Holiday Party will occur on Wednesday, December 5, 2018 at Scott’s Seafood in Jack London Square. Come for the dinner and dancing, stay for the company. Join us for some holiday cheer, catching up with old friends and making new connections!

-Peer Support Program update: the ground work is currently being laid and a lot of work is happening behind the scenes. The Peer Support e-mail address is peeroutreachABSMC@gmail.com and the phone number is 510-869-8688. The email and telephone messages will be checked intermittently Monday through Friday during regular business hours. A Peer Supporter will make contact as soon as possible.

-The new MRI, cafeteria, and Medical Staff lounge are slated to open February 2019.

-Work continues on the new Hybrid OR.

-Transfer Center update: there have been a few bumps in the road with the change to the Bay Transfer Center. If you are having issues, please email Lory Wiviott, M.D. the medical director of the transfer center at wiviotl@sutterhealth.org. He is interested in knowing all of the issues and is working to improve the process.

-Please remember to sign your verbal and telephone orders within 48 hours. Remember, you can sign for each other if you are caring for the same patient.

Happy Fall!

Jill Kacher Cobb, MD

President, Summit Medical Staff, ABSMC

2018 Epic/EHR Update- November 11, 2018

Posted on Nov 1, 2018 in EHR Updates | 0 comments

The fourth quarter Sutter EHR release of 2018 is scheduled for Sunday, November 11th.

Many upgrade changes are coming which will impact inpatient providers, including:

  1. New notes chart layout
  2. Streamlined Order Reconciliation Process 3. New custom order panel feature

All inpatient medical staff are encourage to become familiar with the coming changes.

An informational link is now available on the Sutter Desktop computers.

For further information on these coming changes, please refer to the Sutter Wiki link:

URL for Sutter Wiki Link:

http://sutterapp/sites/Education/sutterwiki/sutter%20ehr%20-%20quarterly%20releases.aspx#tabs-5

New Summit Cafeteria, MRI and Doctors Lounge Scheduled to Open in 2019

Posted on Nov 1, 2018 in Announcements | 0 comments

Clayton Warren | October 24th, 2018

The current Merritt Ground Floor renovation project at the Alta Bates Summit campus in Oakland is progressing on schedule and involves building out the future Dietary Department, MRI Suite and Doctor’s Lounge. The new 15,000 square-foot Dietary Department will accommodate an expansive kitchen, food court and seating area that will be more customer-service focused and provide our staff with a better work environment.

The new cafeteria will accommodate nearly 200 guests for dining and features an open, spacious design in the servery area. In addition a food serving area organized food-court style with specialty stations will offer different styles of cooking and dishes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New Summit Cafeteria Will Benefit Patients, Employees & Physicians

The 8,600 square foot kitchen/food preparation area is designed to operate under a room service model. This means the conventional tray line will be a thing of the past and build-your-own menus and food made to order on the patient’s schedule will soon be the norm. The MRI Suite will feature a new state- of-the-art 3 Tesla model MRI machine. The Doctor’s Lounge will feature quiet space, a conference area and will accommodate 44 seats for dining. Currently construction for all three components of this project is expected to be complete by the spring of 2019.

 

Alta Bates Summit Diabetes Health Fair Offers Screenings and Education

Posted on Nov 1, 2018 in Uncategorized | 0 comments

On Wednesday, Nov. 14, Alta Bates Summit Diabetes Center and Samuel Merritt University’s Ethnic Health Institute will host a free Diabetes Health Fair that will include free diabetes screenings for blood sugar and cholesterol, blood pressure and retinopathy (eyes). The event will also feature presentations by certified diabetes educators specializing in diabetes and management of the disease.

Additionally, fun, interactive exhibits will provide information about diet, foot care, medications, and a blender bike and new insulin delivery devices. Participants will have an opportunity to ask diabetes specialists individual questions and will receive educational materials and healthy snacks. Meet our great staff and learn about diabetes management. Our very cool blender bike will be back by popular demand!

Learn about new technology including Continuous Glucose Monitoring and Closed Loop Insulin Delivery.

The Health Fair will be held from noon-4 p.m. at the Summit Campus Front Lobby in Oakland. Employees and volunteers are welcome to drop in as time allows. The Health Fair is open to everyone who may have the disease as well as friends and family members and to anyone in the community who may want to know more about diabetes and how to live a healthy life style.

Get the Scoop on Diabetes
We look forward to seeing everyone at the Alta Bates Diabetes Health Fair on Wednesday, Nov. 14 beginning at noon. The Alta Bates Summit Diabetes Center has been recognized by the American Diabetes Association and the American Association of Diabetes Educators for meeting the national standards of excellence in diabetes education. To learn more about our services, visit www.altabatessummit.org/diabetes or call (510) 204-1081

Clayton Warren | October 31st, 2018

Share Everywhere!

Posted on Nov 1, 2018 in Committee Briefings, Uncategorized | 0 comments

Powered by


NEW! Share Everywhere

Epic’s patient portal includes Share Everywhere!

Did you know that your patients can get access to Epic’s patient portal, My Health Online, included with Sutter Community Connect (SCC)?

My Health Online is an important tool which allows patients to better manage their care and communicate with physician practices. It can also make physician practices more efficient if properly utilized.

Share Everywhere is included in My Health Online and allows patients to grant temporary, secure, one-time access to their medical record to any provider anywhere. Providers can then access a patient’s chart to provide care from anywhere as long as they have an internet connection.

SCC provides the software tools, system integration, clinical connectivity and support independent providers need to deliver quality health care efficiently.

Contact Larraine Ewing at (510) 590-1241 or EwingL@sutterhealth.org for more information.

For a limited time, Sutter Health is providing a donation to eligible clinicians to reduce the cost of the SCC system, its implementation and ongoing support in accordance with the Stark Law Exception. 

Contact Larraine Ewing for more information! 

(510) 590-1241
EwingL@sutterhealth.org 

SutterCommunityConnect.org

Proprietary and confidential. Not to be released without the permission of Sutter Community Connect.

National Medical Staff Services Awareness Week 

Posted on Nov 1, 2018 in Announcements | 0 comments

In 1992, President George Bush issued a proclamation designating the first week of November as “National Medical Staff Services Awareness Week,” to acknowledge and thank medical services professionals (MSPs) for playing “an important role in our nation’s healthcare system.”

The American Medical Association-Organized Medical Staff Section also recognizes the medical services profession in a resolution that formally acknowledges “the importance and value of medical services professionals to the healthcare organization and its physician members, and recognizes their contribution and dedication in preserving quality patient care.”

When you visit a hospital, you see the doctors, the nurses, and other medical personnel. What you don’t see are the people behind the scenes who make certain the credentials of all practitioners who are caring for you are correct and have been verified.

MSPs are experts in provider credentialing and privileging, medical staff organization, accreditation and regulatory compliance, and provider relations in the diverse healthcare industry. They credential and monitor ongoing competence of the physicians and other practitioners who provide patient care services in hospitals, managed care organizations, and other healthcare settings.

MSPs are a vital part of the community’s healthcare team. They are dedicated to making certain that all patients receive care from practitioners who are properly educated, licensed, and trained in their specialty.

Welcome New Providers

Posted on Nov 1, 2018 in New Physicians | 0 comments

Anthony N. Chan, MD
General Surgery
Epic Care
20400 Lake Chabot Rd.,  Ste. 102
Castro Valley, CA  94546-5314
(510) 247-9227

Anita C. Gaind, MD
Internal Medicine
Calyx Medical Group Inc
2217 S. Shore Ctr., Ste 250
Alameda, CA  94501-8073
(510) 323-4410

Iulia Giuroiu, MD
Hematology/Oncology
Sutter East Bay Medical Foundation
2001 Dwight Way
Comprehensive Cancer Center
Berkeley, CA  94704
(510) 204-6287

Xin Li, MD
Hematology/Oncology
2001 Dwight Way
Comprehensive Cancer Center
Berkeley, CA  94704
(510) 204-6287

Sima S. Manavi, MD
Hospitalist, Medical
350 Hawthorne Ave., Rm. 2346
Oakland, CA  94609
(510) 869-6883

Jeremy J. May, DDS
Oral Maxillo Facial Surgery
Park West Dental Group and Orthodontics
10928 Trinity Pkwy.
Stockton, CA  95219
(209) 474-8000

Arash Minaie, DO
Pulmonary Diseases
350 Hawthorne Ave., Room 2346
Oakland, CA  94609
(510) 869-6883

Onouwem U. Nseyo, MD
Obstetrics and Gynecology
2500 Milvia St.
Berkeley, CA  94704
(510) 204-5600

Sepehr Rejai, MD
Pain Management
850 Telegraph Ave., Ste. 120
Berkeley, CA  94705
(510) 204-8140

Edward S. Yee, MD
Cardiothoracic Surgery
East Bay Cardiac Surgery Center
3300 Webster St., Ste. 500
Oakland, CA  94609-3149
(510) 465-6600

From the Medical Staff Office

Message from the President – October 2018

Posted on Oct 2, 2018 in President's Message | 0 comments

On Saturday, September 15th, Dr. Jo Shapiro from Brigham and Women’s Hospital in Boston, trained 24 of our physicians in Peer Support. We learned about physician burnout, just culture, and most importantly coping and recovering after an adverse event or medical error. Unfortunately, many of us have been involved in an adverse patient outcome or an event that has harmed a patient. We are human, and regrettably, we are not error-free in our actions, despite the fact that many of us are perfectionists, holding ourselves to an extremely high standard. What organizations aim to do is create systems that catch errors before they reach a patient, before the error causes harm. We aim to be harm free. However, unfortunately, this does not always happen.

Being involved in an adverse event or medical error may cause significant emotional distress. We may experience shame, self-doubt, decreased self-worth, increased anxiety about a future event, fear, anger, sleep disturbances, and obsessive rumination about the event. A professional culture of blame, shame, and silence can cause isolation. Dr. Shapiro shared a study demonstrating that after a medical error, 30 percent of physicians experienced a negative impact on their work performance, personal life, or colleague relationships. After a medical error, there also is a higher risk of burnout, and burnout leads to a higher risk of medical errors.

So what can we do? First, all of the above feelings we experience when faced with an adverse event or medical error are normal. We need to be able to speak to our emotions in order to heal. Debriefings are often not an effective space for physicians discuss errors as we often act as team cheerleader. Also, physicians are viewed as a team leader and often do not feel comfortable disclosing these types of emotions to the team. As physicians, many of us feel a stigma to reaching out for help. We also may feel we lack time. However, in a study, 88 percent of physicians would like to have support from a physician colleague, someone who can more deeply appreciate what we experience. A Peer Supporter. We as physicians deserve self-care and support. This will help us to heal ourselves and get us back to what we do best, heal others.

There are many next steps to fully implement our Peer Support Program, now that we are trained. We plan to link our systems that learn about adverse events to Peer Support and have automatic triggers where we will send an email or make a phone call to check in and see how you are doing. Also, if you or another physician is in need of Peer Support, for any reason, we will establish an email and telephone line where you can leave a message and someone will reach out to you or your colleague.

Peer Support is not linked to Peer Review or a root cause analysis. It also is not a legal discussion about a case. It is gift of compassionate listening from a colleague. The conversation is confidential. Also, if you do not want to talk about an event, there is no pressure to discuss. We are here if you change your mind.

More to come as our program develops!

Take care and be well,

Jill Kacher Cobb, MD
President, Summit Medical Staff, Alta Bates Summit Medical Center

Be Survey Ready

Posted on Oct 2, 2018 in Health Information Management | 0 comments

Be survey ready…Make Verbal/Telephone Orders a high priority!

Continue to focus on your department and individual compliance to ensure all VO/TO orders are signed within 48 hours.

Summit Transcription Reminders when dictating:

To help facilitate the transcription getting to the patient chart timely, please follow the instructions below consistently.

  1. Enter your facility code: 77 for Summit
  2. Enter your dictation speaker code
  3. Enter your work type
  4. Enter the patient’s MRN
  5. Press 2 to begin dictating
  6. Begin the dictation with
  • Your name
  • Patient name and spelling
  • Patient DOB
  • Patient MRN
  • Work type
  • Any CC’s. Full provider name
  1. Please only STAT the dictated report if needed for urgent patient care

Immediate Post Op Progress Note Compliance:

Our compliance has dropped for Immediate Post Op Progress Notes completion.  We are currently at 84% (Goal = 95% completion of post-op note before patient’s transfer to next level of care)

  • If Operative report is not completed immediately, an Immediate Post OP Progress note is required to be completed and signed in the patient chart before the patient is transferred to the next level of care.

Alisa Stinn, RHIT
Health Information Manager
Sutter Health
Alta Bates Summit Medical Center
Summit-Ashby-CCC Herrick
510-869-8741 | Direct
510-869-8856 | Fax
510-381-5181 | Mobile
stinnal@sutterhealth.org

 

Quick Tips for Verbal and Telephone Orders

Posted on Oct 2, 2018 in Health Information Management | 0 comments

Please remember to sign your Verbal/Telephone Orders. Our Medical Staff Rules and Regulations state that Verbal and Telephone Orders must be signed within 48 hours.

Right now, we are well below the 90% mark and at risk for citation by regulatory agencies. Please do your part and sign your orders ASAP.

Below are some handy tips:

  1. Hardwire signing your Verbal/Telephone Orders. Make signing deficiencies the first and last thing you do daily.
  2. Sign ALL Verbal/Telephone orders including Discontinued and Canceled orders.
  3. Work with your group to sign orders for each other. Inform your team when going off service and ask that your orders be signed. Patty Fitzgibbons will work with you and your group to make it easy to sign each other’s verbal orders.
  4. Inform Health Information Management when going on vacation so deficiencies can be placed on hold while you are out.

In order to place a hold on any potential medical record deficiencies, you have 3 options:

  1. Call the local HIM/Medical Records Department, Chart Completion Team at Summit: 510-869-6545, option 2 (Summit Campus only).
  2. Call or email the S3 physician line (Summit and/or Alta Bates Campus) 855-398-1641, Option 1, or email S3Chart CompletionTeam@Sutterhealth.org.
  3. Call or email the HIM Manager (Summit and/or Alta Bates Campus) Summit: 510-869-8741, or Email Stinnal@sutterhealth.org.

If there is a workflow issue we can assist with, please contact Patty Fitzgibbons, Physician Liaison, at 510-869-8339 (office) or 510-325-9618 (cell) or by email fitzp@sutterhealth.org.

 

 

Cosigning Verbal Orders – Setting Email Reminders

Verbal Order Email Reminder

Providers are able to receive email reminders when there are verbal orders in their In Baskets.  This requires a modification to the In Basket Settings.


  1. Click on In Basket from the main menu in EPIC.
  2. Click on Settings
  3. Click on Reminder Email
  4. Click the box to the left of “Subscribe with email address and,
    in the field to the right, type your email address
  5. Enter the Message Type “Verbal Order Cosign”
  6. Enter the Outstanding Days to the right of the Message Type

 

For assistance, please contact your EHR Physician Liaison, Patty Fitzgibbons, at 510-325-9618.

Thank you!