EHR Upgrades

Posted on Jun 5, 2017 in EHR Updates | 0 comments

  • Leave of Absence (LOA) (to transfer a patient to another campus, when then patient is expected to return to the sending facility)
  • Order Context (new function to add clarifying contextual information when associating orders to release with procedures)
  • ICU Liberation – ABCDEF Bundle (new bundle in the VS/Vent report and ICU Summary Report)
  • Haiku/Canto Secure Chat (Functionality in EPIC Haiku to send secure messages) NOTE: At this time there will be no change to SPOK, which will continue to be offered to providers as an option.

For assistance, contact your EHR Physician Liaison, Patty Fitzgibbons, at 510-325-9618

Health Information Management

Posted on Jun 5, 2017 in Health Information Management | 0 comments

Did you know you can request a change to your deficiency notification letter preference?

The following deficiency notification letter preferences are available:

  • Inbasket (default)
  • Fax
  • Email

If you current preference is not meeting your needs, please reach out to your Health Information Manager. Contact information below:

Alisa Stinn, RHIT
Health Information Manager / HIM Leader
Alta Bates Summit Medical Center-Oakland Campus
stinnal@sutterhealth.org
(Office) 510-869-8741
(Fax) 510-869-8856

Welcome, New Physicians

Posted on Jun 5, 2017 in New Physicians | 0 comments

Bradley C. Ching, MD
Berkeley Emergency Medical Group
2450 Ashby Ave.
Berkeley, CA 94705
(510) 204-4723

Matthew W. Diehl, MD
Hospitalist, Medical
350 Hawthorne Ave., Room 2346
Oakland, CA 94609
(510) 869-6883

Charlene S. Emmanuel, MD
Obstetrics and Gynecology
Ob / Gyn Partners for Health
365 Hawthorne Ave Ste 301
Oakland, CA 94609-3113
(510) 893-1700

Stephen M. Knox, MD
East Bay AIDS Center
3100 Summit St., 2nd Floor
Oakland, CA 94609
(510) 869-8400

Allison G. Pollock, MD
Phys. Medicine and Rehab.
350 Hawthorne Ave
Oakland, CA 94609-3108
(510) 869-6325

From the Medical Staff Office

From the President, May 2017

Posted on May 2, 2017 in President's Message | 0 comments

Dear Medical Staff Colleagues,

Thanks to all for your work on co-signing verbal orders which is a Joint Commission requirement. Overall we are now 85 percent compliant with co-signing within 48 hours. Cheers to the Anesthesia and Emergency Departments for reaching more than 90 percent compliance.

C diff– Our hospital as many hospitals in the Sutter system is working on decreasing our C difficile infection rate. On PCU 7 & 4E, there is a process being piloted where a floor mat reminds you as you enter the patient room to properly gown up and wash your hands before you leave.

Call rooms– currently we have call rooms for overnight hospitalists and intensivists. For those of you that are taking call overnight and require a place to rest, we will soon have two additional call rooms on the 4th floor of the Merritt building to utilize. Thank you to our administration for making this possible. For questions on access to the call room and for assistance please contact the Med Staff office.

Ethics Committee– Beginning June 2017, new Co-Chairs for the Ethics Committee will be Dr. Leif Hass and Lucia Tanassi. Special thanks to the outgoing Co-Chairs Dr. Janice Manjuck and Dr. Andrea Green for your dedication and hard work.

Our Annual Hospital Week BBQ will be held on May 12th at Summit and May 8th at Alta Bates.

Happy Memorial Day and Mother’s Day.

Until next time

Be well,

Donna

Donna D. Tigno, M.D.
President of Summit Medical Staff
Co-Director of Critical Care at Summit Medical Center.

 

Patient Satisfaction Survey

Posted on May 2, 2017 in Announcements | 0 comments

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a “national, standardized, publicly reported survey of patients’ perspectives of hospital care” (Ketelsen, L, et al. The HCAHPS Handbook, 2014).  National Research Corporation (NRC) is Sutter Health’s vendor for mailing this CMS required survey to a random sample of ABSMC inpatients that meet the surveying criteria.  Surveys are mailed in English and Spanish.  A minimum of 300 returned surveys is required for each of our inpatient campuses. Last year we had 3,288 surveys returned for both campuses combined.

The HCAHPS domains/questions differ from a patient satisfaction survey as they are designed to measure the frequency with which the patient experienced specific behaviors. Responses are rated as -“Did the patient experienced a behavior Always, Usually, Sometimes, Never? “ The top box score or percent “Always” is what is publically reported, counts and is accessible to consumers.

One of the eight domains is Doctor Communication. It has three questions that roll up into the domain as a composite score:

– During this hospital stay, how often did doctors treat you with courtesy and respect?
– During this hospital stay, how often did the doctors listen carefully to you?
– During this hospital stay, how often did doctors explain things in a way you could understand?

How are we scoring? The minimum ABSMC dashboard target (P50) is 80.3% and by campus we are trending YTD 76.8% (Alta Bates) and 77.6% (Summit).

The question to ask yourself is: “Do I use all of these tactics with every patient every time?”

– Use AIDET (Acknowledge, Introduce, Duration Explain, and Thank)
– Use every day language or words the patient/family can understand when explaining
– Sit down when talking to the patient.
– Use reflective listening and empathy skills

We are proud of our physicians and staff and believe that ABSMC is the best place to receive care. We appreciate the help of our physicians as we work to develop a culture of Always in the way we communicate with our patients. Please contact Leslie Costa at costal@sutterhealth.org for any questions.

Working together to Create a culture of Always by Leslie Costa, RN, PhD, Director Patient Experience

Update from The Well-Being Committee

Posted on May 2, 2017 in Committee Briefings | 0 comments

There might be a few spots still open for the event at Green Gulch in Marin sponsored by Stresscare on 5/6. visit: www.stresscaretraining.org/special-events. This retreat introduces mindfulness to physicians who are facing burnout.

The weekly Mindfulness and Mediation Group run by John Mouratoff, MD and Scott Lee, MD is still meeting Wednesday at 5 pm typically in the Oak room on the first floor.

We are looking for people who are interested in being involved in our Peer Support Program that we hope to start in the fall. Sutter is supporting our efforts to have physicians here trained to offer support to our colleagues feeling stressed by work or feeling bad about challenging cases or case that went poorly. If you are interested in being involved, let me know.

Thanks,
Leif Hass, MD

What’s New With Our Suspension Process?

Posted on May 2, 2017 in Health Information Management | 0 comments

  1. Notification of extended suspension days letter and process was approved at the April MEC meeting.
  2. Effective July 2017, providers that have accumulated 30 or more suspension days or have been on the suspension list for three or more times within a six month period will receive a letter from their respective Department Chair and the Medical Record Committee Chair.
  3. A copy of the letter will be placed in the Credentials Quality File and will be reviewed by the Department Chair at time of re-appointment.

Alisa Stinn, RHIT
Health Information Manager / HIM Leader
Alta Bates Summit Medical Center-Oakland Campus

EHR Upgrades

Posted on May 2, 2017 in EHR Updates | 0 comments

    • Leave of Absence (LOA) – went live 4/11 (to transfer a patient to another campus, when then patient is expected to return to the sending facility)
    • Order Context – went live 4/11 (new function to add clarifying contextual information when associating orders to release with procedures)
    • ICU Liberation – ABCDEF Bundle – went live 4/11 (new bundle in the VS/Vent report and ICU Summary Report)
    • Haiku/Canto Secure Chat – live 4/26 (Functionality in EPIC Haiku to send secure messages) NOTE: At this time there will be no change to SPOK, which will continue to be offered to providers as an option.

From Patty Fitzgibbons, EHR Physician Liaison

Sutter Community Connect

Posted on May 2, 2017 in Announcements | 0 comments

Please click on link to review the Sutter Community Connect: Ambulatory Specialty Optimization

http://newsmedstaffsummit.altabatessummit.org/files/2017/05/Sutter-Community-Connect.pdf

Welcome, New Physicians

Posted on May 2, 2017 in New Physicians | 0 comments

Tammy Chin, MD
Psychiatry
2001 Dwight Way, Ste 4190
Berkeley, CA 94704
(510) 204-4635

David Hwang, MD
Internal Medicine
2450 Ashby Ave. Rm 5505
Berkeley, CA 94704
(510) 204-1893

Jeffrey Stern, MD
Gynecology Oncology
2001 Dwight Way
Berkeley, CA 94704
(510) 204-5570

From the Medical Staff Office